Orders

An orders pipeline runs in the opposite direction to most: orders are captured on your storefront and written back into your source system, so your team can pick, invoice and despatch them.

The Orders tab listing storefront orders, with the Customer email column redacted

Customer details are hidden in this screenshot. The orders list includes a Customer email column, and this manual does not publish customer contact details.

Orders do not wait for a sync

As the tab itself notes: “Orders sync automatically via Shopify webhooks.” They flow through as they are placed, rather than waiting for a scheduled run. An orders pipeline can therefore have no schedule at all and still be working perfectly.

Reading the table

Column	What it tells you
Order #	The order number on your storefront.
Customer email	Who placed it.
Total	The order value.
Status	Where the order is up to — see below.
Synced at	When it reached your source system.
Epicor OrderNum	The order’s number in your source system, once created.
Type	B2C for a retail order, B2B for a trade account order.

An order with a source-system number against it has landed. The Type column matters when you sell both ways, because trade orders are priced and paid for differently.

Working through problems

The chips are the fastest way to see where orders are stuck:

Chip	What it means
Synced	Landed in your source system. Nothing to do.
Awaiting payment	Not yet paid, so not yet eligible to send.
Ready to push	Eligible and queued to send.
Failed	Rejected by your source system. Needs attention.
Ineligible	Deliberately not sent — it does not meet this pipeline’s rules.
Drift detected	The order changed after it was sent, so the two systems no longer agree.

Retry failed sends the rejected orders again. Read the failure first: if your source system rejected an order because of missing reference data — an unmapped shipping method or payment gateway — retrying changes nothing until that pairing exists. See Pipeline settings.

The search box matches order number, email or SKU.

Awaiting payment and Ineligible are not faults. Only Failed and Drift detected need you.